Account & Subscription

Thank you for being part of the Neurohacker community.

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

Login:  https://neurohacker.com/login

Reset Password: https://neurohacker.com/forgot

To manage your account, make adjustments to your subscription, update billing, shipping and payment info, adjust the date of your next shipment, cancel your subscription and more, refer to the following screenshots below: 

1. Log into your account 

We first want to ensure you that your account is safe and working but there may be some confusion on where or how to log in as we migrate the platforms.

If Your Order# Starts With NHC-

2. Go to Your Subscription and then Subscription Details.

3. You will then find the options to update your:

If Your Order# Is All Numbers

Homepage Account View

• Account Overview
• To Cancel Subscription = Hit 'cancel' button on right hand side
• Click on 'edit' button to alter subscription preferences and shipment date
• Click on 'Billing Information' tab to update payment info 

To 'Change Next Shipment Date' a/o alter the frequency of your auto-ship, click on the edit^ button from the Homepage view, followed by the corresponding links found therein, as seen below. 

To Update Payment Info, click on the Billing Information tab found on the left hand side of the Homepage view and edit accordingly, as seen below:

To Edit Shipping & Billing Info, click on the 'Address' link seen from the Homepage view, taking you to the page seen below. Click 'edit' and update accordingly.

Services like Gmail, Outlook.com and Yahoo! Mail block some email that they may not recognize or may put some emails into “promotional” sections of your inbox. 

If you ask your email provider to unblock or an email address then email from that address will be more likely to get through to your inbox. 

Ways to make sure you receive all future order information, and updates.

Add our address to your contacts

Add our email [email protected] to your Contacts. Your mail service will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If your mail service has marked us as spam, make sure to update it.

1. Navigate to the spam folder.
2. Search for Neurohacker
3. Select all the emails shown.
4. Click More and then Not spam

Move emails from Promotions to your Inbox (Gmail)

To make sure our emails hit your inbox you can move them from the promotions folder directly to your inbox.

We are sorry to see you go...

If you aren't getting any value from our emails then we do not want to bother you with them any longer.

Please unsubscribe here.

 To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

Login:  https://neurohacker.com/login

Reset Password: https://neurohacker.com/forgot 

2. Go to Your Subscription and then Subscription Details.

3. You will then find the option to apply your discount code in the bottom left.

Of note: The system only allows 1 coupon code to be used at a time, so if your subscription currently has a coupon code attached to it, you will need to 'Delete' that, and then enter and save the new coupon code.

If you're adding a temporary, one-time coupon code and then wish to revert back to a recurring coupon, login to your account after the 1 time coupon code and corresponding order has shipped, delete that 1 time coupon code and then substitute your recurring one back in. Be sure to hit 'Save' so all processes correctly. 

You can cancel your subscription at anytime by logging into your account and managing your subscription.

1. Log into your account

2. Go to Your Subscription and then Subscription Details.

3. You will then find the options to update your: