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Support hours: Monday - Friday 8AM - 5PM PST - Email: [email protected] - Call or Text: (855) 281-2328

Popular Questions

Got a questions? Check out our popular articles below to find the answer you're looking for

How to log in to your account

Thank you for being part of the Neurohacker community.

To manage and or view your account, including current status and order history, order recurrence, change password, update shipping address, and payment method, please login to your account. 

Login:  https://neurohacker.com/login

Reset Password: https://neurohacker.com/forgot

What should I expect when I take Qualia Senolytic?

As we age, senescent cells accumulate, but where they accumulate, and what aspects of healthy function they may influence, can vary person-to-person: for some people it may be the skin, for other people it may be fat or muscle tissue, for others it could be the brain, joints, immune system, etc. Because of this, there is no one way that Qualia Senolytic is experienced.* 

With the above in mind, the areas you should expect benefits are the areas that are typically most impacted during aging, so pay attention to signs of healthier skin, muscles, joints and brain functions, as well as overall health and energy, after two-to-three months of taking Qualia Senolytic.*   

*These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, cure, or prevent any disease.

Can I take Qualia Vision in addition to other Qualia products?

Yes! In fact, we consider it to be a great complement to products like Qualia Mind, Qualia Nootropic Energy Shot, Qualia Life, and Qualia Night. 

When we designed Qualia Vision, we did so assuming people would take it with our other Qualia products. Because of this, we made sure that the products, when combined, wouldn’t be giving too much of any individual nutrient. 

We are not a “more is better” company when it comes to the formulation of our products. It was very important for us to make sure the amount of every ingredient would stay within a safe range when this product was taken with any Qualia product. 

How does Qualia Vision work?

Qualia Vision works by supplying vision antioxidants, blue-light protection pigments, superfruit polyphenols, and vision nutrients that support the healthy function of the eyes and brain (the brain is part of the visual system). 

These ingredients support the eye’s innate mechanisms that convert light into energy while protecting themselves against this light. Extra photostress support can be especially important when we are looking at screens for sustained periods of time because screens shine a light (especially blue light) directly into the eyes, which places demands on the nutritional resources eyes use to capture and protect themselves from light. 

Qualia Vision also supports macular health, eye muscle endurance and recovery, eye surface comfort and health, and nerve and brain functions involved in processing visual information.

How to Manage your Account

To manage your account, make adjustments to your subscription, update billing, shipping and payment info, adjust the date of your next shipment, cancel your subscription and more, refer to the following screenshots below: 

1. Log into your account 

We first want to ensure you that your account is safe and working but there may be some confusion on where or how to log in as we migrate the platforms.

If Your Order# Starts With NHC-

2. Go to Your Subscription and then Subscription Details.

Mod_Subscription__1.png

3. You will then find the options to update your:

  • Shipping address
  • Payment Method
  • Enter a discount code 
  • Frequency of shipments
  • Next order date 
  • Cancel Subscription  

Mod_Subscription__2.png

If Your Order# Is All Numbers

Homepage Account View

  • Account Overview
  • To Cancel Subscription = Hit 'cancel' button on right hand side
  • Click on 'edit' button to alter subscription preferences and shipment date
  • Click on 'Billing Information' tab to update payment info 

 

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To 'Change Next Shipment Date' a/o alter the frequency of your auto-ship, click on the edit^ button from the Homepage view, followed by the corresponding links found therein, as seen below. 

Screen_Shot_2017-07-06_at_2.50.37_PM.png

 

To Update Payment Info, click on the Billing Information tab found on the left hand side of the Homepage view and edit accordingly, as seen below:

Screen_Shot_2017-07-06_at_2.49.09_PM.png

 

To Edit Shipping & Billing Info, click on the 'Address' link seen from the Homepage view, taking you to the page seen below. Click 'edit' and update accordingly.

Screen_Shot_2017-07-06_at_2.53.41_PM.png

Is it okay if I have my child or teenager take Qualia Vision?

We consider Qualia Vision appropriate for children over 10 years old (and hence all teenagers). 

If Qualia Vision is used in children and teenagers, the recommended dose is one capsule per day. 

Children and teenagers have many of the same screen time behaviors as adults, so their eyes are also under a lot of eye stress from these behaviors. Because of this, we intentionally formulated Qualia Vision to contain eye-health ingredients, superfruit extracts, and spices that have been used in younger eyes.

How to ensure you receive our emails

Services like Gmail, Outlook.com and Yahoo! Mail block some email that they may not recognize or may put some emails into “promotional” sections of your inbox. 

If you ask your email provider to unblock or an email address then email from that address will be more likely to get through to your inbox. 

Ways to make sure you receive all future order information, and updates.

Add our address to your contacts

Add our email [email protected] to your Contacts. Your mail service will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If your mail service has marked us as spam, make sure to update it.

  1. Navigate to the spam folder.
  2. Search for Neurohacker
  3. Select all the emails shown.
  4. Click More and then Not spam

Move emails from Promotions to your Inbox (Gmail)

To make sure our emails hit your inbox you can move them from the promotions folder directly to your inbox.

What time of day Is best to take Qualia Vision?

In our testing, we asked participants to take Qualia Vision in the morning, since this tends to be a good time of day when it comes to remembering to take a newly started supplement. 

But we don’t have any reason to believe that time of day will make a difference when taking Qualia Vision. 

Can I take Qualia Vision while intermittent fasting?

Yes. We consider Qualia Vision to be compatible with intermittent fasting.

Why do you recommend taking Qualia Vision with food?

We recommend Qualia Vision be taken with a meal, because it contains several different fat-soluble nutrients: fat-soluble compounds are more bioavailable when consumed with dietary fat. Lutein, zeaxanthin, and meso-zeaxanthin—all three are found in Lutemax® 2020—and AstaPure® astaxanthin is fat-soluble carotenoids. 

Saffron stigma extract and Goji fruit juice extract also contain fat-soluble carotenoids. Ginger contains fat-soluble compounds that give its characteristic pungent flavor. These ingredients would be expected to be more bioavailable if consumed with or near the end of a meal or snack that contains some fat. 

If it is much more convenient for you to take Qualia Vision without food, we don’t think the bioavailability advantage should outweigh the convenience and would encourage you to take it in the way that would be easiest for you to fit into your schedule.